In order to ensure that there is no confusion when making a reservation, we follow a very simple booking procedure.
Send us your Enquiry
We will reply with an offer/answer within 24 hours.
Our usual response time is less than 12 hours and we always respond! If you do not receive a reply there has been a technical error in communication. Any further questions wil be answered equally as quickly - please don't hesitate to send us your queries.
Accept our Offer
If you like our offer and want to book, send us your acceptance by email.
When you tell us that you would like to accept our offer, we will immediately block all reservation calendars and secure the apartment(s) for you pending receipt of a deposit payment. You will receive confirmation by email along with information regarding the deposit payment options.
Tell us how you want to pay
A deposit is payable at the time of booking and amounts to 50% of the base rental price (cost for 2 people, excluding end cleaning and local tax). Payment can be made by IBAN, PayPal, online Credit Card or using any of the international transfer services such as TransferWise, TransferGo or Revolut. Have a look at our Deposit Options page for further information.
The deposit payment and options will have been outlined in our initial offer. Let us know how you want to pay and we will send you the correct payment information by email.
Pay the deposit
Send us your deposit payment and write us an email so that we know you have paid.
A booking is not considered as firm until the deposit has been received. Unless otherwise specified, the deposit deadline is 2 weeks from booking, during which time the reservation is secured. We reserve the right to cancel any reservation where the deposit request is not fullfilled within the alloted time frame.
Confirmation of your Reservation
Immediately upon receipt of your deposit payment, you will receive a full booking confirmation by email. The confirmation will include important arrival information, rental agreement, copy invoice and anything else of interest.
Please keep the confirmation information for your records. The balance invoice will be due for settlement in Euro cash after arrival.
Approximately two weeks before arrival you will receive a further email asking you to confirm arrival times and any additional information such as registration details or essential apartment preferences. Please keep watch on your inbox in case our message is thought of a spam! We appreciate your vigilance.
Should you need to cancel or change a reservation, please advise us a soon as possible. In most cases bookings can be re-arranged to accommodate changing circumstances.
Emails are checked daily and answered promptly.
We speak English and German.