Should you need to cancel or make changes to your booking please let us know as soon as possible. All requests are assessed on an individual basis. In the case of most cancellations or booking alterations we can find an agreeable and satisfactory solution.
Occasionally however there is no immediate solution available, particularly in the event of unforeseen circumstances resulting in last minute cancellations. You can protect yourself in advance by arranging a Travel Insurance Policy. Consider at least securing your reservation with a basic level of Cancellation Insurance. .
When no other solution can be found, in the event of a cancellation the following charges will apply. The cancellation fees are based on the standard occupancy of 2 people, regardless of the actual size of your travel group and excluding end cleaning or tourist tax charges.
50% of the base apartment price. Essentially the already completed deposit payment.
75% of the base apartment price.
100% of the base apartment price.
In the event of a necessary cancellation, one solution would be to transfer/sell your vacation time to someone else. Friends or family for example, might be interested in taking over your booking. We would naturally need to have contact with the new family but in this manner the booking can be easily transferred and without incurring any cancellation fees.
Should you require a change of dates or an alteration to the length of stay then we would need only to confirm availability. However if you need to change the entire period of your booking and we do not have the opportunity to sell your original vacation time, the cancellation terms and conditions would apply.
If you have to cancel but do not know of anyone who would like to take over your booking please allow us to try and sell it for you. Immediately upon receipt of your cancellation request we would open the calendars and actively offer your vacation time to any other interested parties. If we are successful we will refund your deposit. If we are unsuccessful the cancellation terms and conditions would apply.
Depending upon the grounds for cancellation, we reserve the right to offer to set an already paid deposit against a future vacation of equal length. This is assessed on a case by case basis and any offers would be made clear by email.
Travel Insurance is a necessity for many travellers, particularly those undertaking adventurous activities and requiring an extra level of protection. However full insurance packages can be costly and many holiday-makers still avoid the extra expense.
We can recommend a fair-priced solution in the form of the Europäische Reserversicherung.
The online company have an excellent range of packages available accompanied by a very reasonable tariff. We particularly like the Cancellation-Only-Cover with a charge amounting to only 5% of the total amount you need to cover against cancellation.
For more information visit: www.europaeische.at
Emails are checked daily and answered promptly.
We speak English and German.